Customer-Driven-Excellence is one of the core factors in Openwave's Value System. Our delivery models are designed based on a customer-centric approach that requires a balance between geographical proximity to customers and cost-effectiveness. We have successfully adopted a delivery model that has been perfected through multiple iterations of improvements and tempered by decades of experience. Our global presence allows us to deliver on-time, within budget and best quality.
We at Openwave, have been able to distribute our technical capabilities across geographical locations to leverage time-differences and convert that liability into an asset, to work on 24 hour workdays. As a client, you will never realize the time differences as the services are provided in double-quick time. The responsibilities are distributed amongst our on-site and off-shore teams to make product realization faster. Here is a peek into the work distribution between the on-site and off-shore teams.
- Liaise with the client and document requirements
- Provide personal services to clients
- Manage accounts and service delivery
- Manage project timelines and deliveries
- Implement and test solution
- Provide training to end-user
- Carry-out technical design and development activities
- Quality Assurance
- Packaging of the product
- Continuous Technical Support
Openwave's global delivery model gets the job done in double quick time by leveraging distributed capabilities of our resources and time-zones. We are able to seamlessly transfer the project work to globally dispersed worksite in case of any disruption in one of the centers.
Major advantages of our global delivery model are:
- 24*7 Productivity
- Shorter Lead-time
- Risk mitigation
- Cost Advantage
- Streamlined Communication
- Proximity to the client
- Faster turnaround time
The perfect tango between Openwave's on-site and off-shore teams enable us deliver outstanding solutions that delight customers. Our judicious use of technology and manpower increases the client's confidence in Openwave to deliver on-time and well within the budget.